Frequently Asked Questions
Everything you need to know about your DIEGOS® experience.
How do I determine my correct shoe size?
Since our footwear is handcrafted using traditional methods, we recommend consulting our detailed size guide on each product page. If you are between sizes, we generally suggest sizing up for the most comfortable fit.
Where does DIEGOS® ship to?
We offer international shipping to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and the shipping method selected.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided the items are in their original, unworn condition with all packaging intact. Please visit our Returns Portal to start a request.
How should I care for my handcrafted footwear?
To preserve the quality of your DIEGOS®, avoid wearing them in heavy rain. For canvas styles, spot clean with a damp cloth and mild soap. For leather or suede, use specialized cleaners and store them in a cool, dry place.
Are your products sustainably made?
Yes, sustainability is at our core. We use natural materials like jute, organic cotton, and vegetable-tanned leathers, working with local artisans to ensure fair wages and traditional craftsmanship are preserved.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.